Shipping policy

Shipping Policy

Last Updated: July 20, 2026

Thank you for shopping with The Glow NextGen. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 3–5 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, sales, or high-demand periods, processing times may be slightly longer.

Shipping Timeline

Estimated delivery times:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • FREE Shipping on all prepaid orders above ₹500.

  • Shipping charges (if applicable) will be calculated and displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS

  • A tracking number

  • A tracking link to monitor your shipment

Delivery Attempts

Our courier partners will make delivery attempts according to their standard process.

If a delivery cannot be completed because:

  • the shipping address is incorrect,

  • the customer is unavailable,

  • the package is refused,

additional shipping charges may apply for re-delivery.

Incorrect Address

Please ensure your shipping address and contact details are accurate before placing your order.

The Glow NextGen is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier partner delays

  • Unexpected operational issues

We appreciate your patience in such situations.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Include:

  • Your order number

  • Photos of the package (if damaged)

  • A brief description of the issue

We will work with our courier partner to resolve the matter as quickly as possible.

International Shipping

Currently, The Glow NextGen ships only within India.

We plan to offer international shipping in the future.

Contact Us

For any shipping-related questions, please contact us:

The Glow NextGen

📧 Email: theglownextgen@gmail.com

🌐 Website: https://theglownextgen.in