Refund policy

Refund & Return Policy

Last Updated: July 20, 2026

At The Glow NextGen, we take pride in crafting premium skincare and haircare products with care and quality. Your satisfaction matters to us, and we strive to ensure every order reaches you in perfect condition.

Returns

Due to the hygienic nature of skincare and haircare products, we do not accept returns on products that have been opened, used, or tampered with.

Returns are only accepted if:

You received the wrong product.
The product arrived damaged during transit.
The product is defective upon delivery.

Requests must be made within 48 hours of receiving your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the product
Photos of the outer packaging
A brief description of the issue

Email us at:
theglownextgen@gmail.com

Our team will review your request and respond within 2–3 business days.

Refunds

Once your claim is approved, we will process:

A full refund to your original payment method, or
A replacement product (based on availability).

Refunds are typically processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Non-Returnable Items

The following items are not eligible for returns or refunds:

Opened or used products
Products damaged due to misuse or improper storage
Products purchased during clearance or special promotional sales (unless received damaged or incorrect)
Gift cards (if applicable)